AI Agentic Workflow Lab — Klarna: The AI Paradox
MN5823: AI & Future of Work | Royal Holloway Business School, University of London
An interactive teaching platform exploring Klarna Bank AB's strategic journey from simple chatbots to orchestrated multi-agent systems. Developed by Dr Stavros Polykarpou using the Base44 platform, January 2026.
Learning Journey
Frameworks Applied
Agentic Maturity Model: From chatbots to orchestrated multi-agent systems.
Human-in-the-Loop (HITL): Balancing AI autonomy with human oversight.
The Automation Curve: Mapping automation depth against customer trust.
© 2026 Dr Stavros Polykarpou, Royal Holloway Business School, University of London. All rights reserved.
This platform is designed for educational use within the MN5823 module. Case design, analysis, and interactive simulation authored by Dr Stavros Polykarpou. Content is for teaching purposes only and does not constitute investment or financial advice.